Shipping Policy
Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods or promotional events, processing times may be slightly longer.
   

Shipping Times

Estimated delivery times are as follows:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days (where available)

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
 

Shipping Costs

Shipping fees are calculated at checkout based on your destination and selected shipping method.

Free standard shipping is available on qualifying orders where indicated during checkout.
 

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your shipment's progress.
 

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.
 

Returns Policy

30-Day Returns

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

To qualify for a return, items must be:

• Unused and unworn

• In their original condition

• Returned with all original tags, packaging, and accessories

Items that do not meet these conditions may not be eligible for a refund.
 

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Opened or used supplements and nutrition products

• Personal care and hygiene products

• Gift cards

• Clearance or final sale items
   

Exchanges

We offer exchanges for eligible items, including different sizes or colours, subject to stock availability.

If your requested replacement is unavailable, we'll issue a refund once the returned item has been inspected and approved.
 

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We'll work to resolve the issue as quickly as possible.
 

Refunds

After we receive and inspect your returned item, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.
 

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent

• The product arrived damaged or defective

• The return is the result of an error on our part

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.